FAQ

Most products are produced in about 2–4 business days after your artwork is approved, plus shipping time. Turnaround varies by product, quantity, and finishing options.

Every item is custom made-to-order, so we don't currently offer rush or expedited production. The typical production time is shown on each product before you buy.

We can only change or cancel an order before it goes into production. Contact us right away and we'll do our best to help — once printing has begun the order can no longer be changed or cancelled.

You'll receive a confirmation email after ordering, another when it goes into production, and a third with tracking once it ships. If you don't see them, check your spam or promotions folder.

Because every item is custom-printed to your artwork, we don't offer free samples — but our free Design Studio lets you preview your design at the exact print size before you order.

We accept PDF, AI, EPS, PNG, JPG, and TIFF. Print-ready vector PDF or AI files give the best results.

Artwork should be 300 DPI at its final printed size. Low-resolution images (like those saved from websites) can look blurry or pixelated when printed.

Use CMYK for the most accurate printed color. Files built in RGB may shift in color when converted for printing.

Bleed is extra artwork that extends past the cut line so there are no white edges after trimming. The required amount depends on the product — if you design in our Studio, the correct bleed is applied automatically.

The safe zone is the area inside the cut line where your important text and logos should stay, so nothing gets trimmed off. Our Studio shows the safe zone as you design.

Yes — outline or embed your fonts before submitting artwork, otherwise text may shift or substitute. If you design in our Studio, this is handled for you.

Your file is printed as submitted, so please proofread carefully before ordering. The Design Studio gives you a live, true-to-size preview of exactly what will print.

Yes! Use our free AI Design Studio to generate print-ready artwork sized to your exact product, add your own text and images, and send it straight to your order — at no extra cost.

Standard shipping is $5.99 for the first item + $1.99 per additional item within the US, and $6.99 for the first item + $1.99 per additional item to the rest of the world.

Yes. International orders ship duty-unpaid, so any customs fees, duties, or VAT are the responsibility of the recipient. We recommend checking your local customs office for details.

Yes. Shipments to APO/FPO addresses are handed to USPS for final delivery and can take up to 45 additional days; tracking may stop updating once the package enters the military mail system.

An email with your tracking information is sent the moment your order ships.

First check your tracking. If it shows delivered but you don't have it, please allow a couple more days, as packages are sometimes scanned early. If it still doesn't arrive, contact us and we'll help track it down.

A single order ships to one address. If you need items delivered to different addresses, please place those as separate orders.

We accept PayPal, debit cards, and all major credit cards.

Yes. Checkout is encrypted and processed securely, and we never store your full card details.

Enter your code in the cart or at checkout and press apply before completing payment.

Because every item is custom-printed just for you, we can't accept returns or exchanges for buyer's remorse or artwork/ordering mistakes. If something is wrong on our end, we'll make it right (see below).

Email us a photo within 10 days of delivery and, once approved, we'll reprint or refund the affected item free of charge.

Approved refunds typically post within 3–5 business days. If you don't see it, check with your bank or card issuer, as posting times vary.